1. What are Cookies?

Cookies are small text files that are stored on the user's device when accessing certain websites. They allow storing and retrieving information about navigation performed from that device, and help improve user experience and offer personalized content.

2. Types of Cookies

Cookies can be classified according to different criteria:

  • According to their owner:
    • Own cookies: sent from our domain.
    • Third-party cookies: sent from third-party domains (for example, Google Analytics, Stripe, reCAPTCHA, MailerSend).
  • According to their duration:
    • Session cookies: deleted when closing the browser.
    • Persistent cookies: stored on the device until a determined expiration date.
  • According to their purpose:
    • Technical: necessary for website operation.
    • Personalization: allow remembering user preferences.
    • Analysis: collect anonymous information about user behavior (for example, most visited pages, form interaction, loading errors).
    • Advertising: manage frequency and content of displayed ads.

3. Cookies We Use

At ByME we use the following cookies:

  • Technical cookies: necessary for navigation, user authentication, form management and service booking. Include cookies used by our infrastructure on Google Cloud and Firebase for correct platform operation.
  • Analysis cookies: used by Google Analytics and own tools to collect usage, performance and navigation error data.
  • Personalization cookies: store preferences such as language, region or device configuration.
  • Third-party cookies: related to services such as:
    • Stripe (payment processing)
    • Google reCAPTCHA (protection against bots and spam)
    • MailerSend (email deliverability tracking)
    • CookieManager (cookie consent management)

You can consult updated details of cookies used in our Cookie Preferences Center.

4. Management and Configuration

The user can allow, block or delete cookies installed on their device through browser options configuration. However, deactivation of some cookies may affect platform functionality and service quality.

Main browsers offer instructions for managing cookies on their respective support sites:

5. Acceptance and Changes

When accessing our website for the first time, the user is informed about cookie use through a banner. They can accept, reject or configure cookies according to their preferences through our consent management tool.

ByME reserves the right to modify this Cookie Policy based on legal requirements or changes in cookie use. It is recommended to review this section periodically.